Contact Information
Appointments
Phone: 202-261-8081
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Monday- Friday (except federal holidays)
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10:00 a.m. - 1:00 p.m. and 2:00 p.m. to 2:30 p.m.
Status inquiries and questions governing the Authentication process
Phone: 202-663-1848
TDD: 202-663-3468
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Monday - Friday (except federal holidays)
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9:00 a.m. to 3:00 p.m. EST
When submitting an inquiry via telephone, you must indicate the following:
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whether a request form DS-4194 was submitted
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full name and/or name of company
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type of document
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country of use
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number of document(s)
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complete return address
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type of mail service used to return the document(s) if applicable; include tracking number.
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type of payment submitted
