The Department manages consolidation points for freight shipments destined for the Department's operating locations worldwide. These consolidation points, called Despatch Agencies, are located in New York, Miami, Brownsville, Seattle and Antwerp. The Despatch Agencies maintain contracted warehouse space to consolidate the freight, and manage the transportation arrangements to move the freight to destination.
Vendors shipping supplies or equipment from the United States to American Embassies and Consulates can consult the table below for additional contact information.
Each box, in each shipment must be labeled with the Name of the Embassy or Consulate as well as the Purchase Order Number.
When there are multiple boxes in a shipment, each must be marked with a sequence number and total number. The first box in each shipment should have a copy of the packing list for the entire shipment attached in an external envelope.
For shipments exceeding 5,000 pounds or 500 cubic feet, vendors should contact the designated office prior to shipment.
| Destination Area | Responsible Office | Phone |
| Europe, Mid East, Africa and South Asia | U.S. Despatch Agent New York | 732-855-8880 |
| Central America, South America, Caribbean | U.S. Despatch Agent Miami | 305-640-4574 |
| Mexico | U.S. Logistics Center Brownsville | 956-982-3916 |
| Asia Pacific | U.S. Despatch Agent Seattle | 206-764-3805 |
| Worldwide Shipment of Official Vehicles | U.S. Despatch Agent Baltimore | 410-631-0045 |
Please note that the Embassy and Consulates in Canada and the Consulates in Mexico at Nuevo Laredo, Ciudad Juarez, Nogales, Hermosillo and Tijuana have other shipping arrangements and should be contacted directly.
Despatch Agency Rates for USG Agencies
Vendors shipping from Europe can contact our European Logistical Support Office in Antwerp.
| Phone | |
| 32-3-5402011 | ELSO Despatch Agent |
The Department also operates a Diplomatic Pouch and Mail Service which can support extremely limited shipments of supplies and equipment.
| Phone | |
| 202-663-1588 | Diplomatic Pouch and Mail Mailbox |
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