The Department of State provides a number of resources and services to support employees and their family members while on overseas and domestic assignments. There are additional resources only available during an Unaccompanied Tour (UT), which are indicated below.
Community Liaison Office Coordinators (CLOs) provide support to employees and families at post as well as specific support to families who remain at post during an Unaccompanied Tour. They can also help connect you to the Regional Medical Officer/Psychiatrist (RMO/P) for your post or to other available resources. Request contact information for your CLO at FLOAskCLO@state.gov.
IQ: Information Quest (formerly LifeCare) provides free 24-hour/ 7 days per week counseling, education, and referral services that can help Department of State employees and family members find the programs, providers, information, and resources they need to manage personal and professional responsibilities. Their counselors will help determine what services are needed and available, including adult care, in U.S. localities and refer to appropriate providers.
Eligibility to Use IQ: Information Quest: permanent employees of the Department of State, Department of Justice, Department of Labor, anyone serving on an FMA overseas, spouses, children, or others who are members of the employee's immediate household (eligibility is verified by providing the name and date of birth of the eligible employee). Other employees working for the Department are not covered at this time (contractors, Foreign Service Nationals, PITs, PSCs).
Contact for Department of State: 1 (800) 222-0364 or TTY: 1 (888) 222-0364; worklife4you.com
For access to the password protected area of the site, contact your agency's HR Bureau or FLO.
*Employees of other agencies should check with their headquarters for guidance on employee assistance programs.
Employee Consultation Services (ECS) offers free, confidential counseling with professional clinical social workers to Department of State employees and family members. They can assist with job stress, marital and relationship problems, parent and child problems, single parent and blended family concerns, school adjustment problems, elderly parent concerns, separation, loss and grief, acute and chronic medical illness, depression, anxiety, and other emotional problems, financial concerns, life transitions, new career/retirement issues, and pre-post departure and reentry concerns.
Contact: (703) 812-2257or email: MEDECS@state.gov
USAID Staff Care USAID Staff Care ensures the wellbeing and work-life balance of USAID's total workforce (all hiring categories) and their dependents through a range of programs and services. USAID has partnered with Federal Occupational Health (FOH) to deliver a secure, confidential Staff Care website that provides a central location to access the Employee Assistance / Employee Resilience Program (EAP/ERP), Wellness, Work-Life, and Child Subsidy Programs. Services are available 24/7.
Contact: (toll free) 1 (877) 988-7243 or (919) 645-4960, Reverse Charge Calling: +44-0 (208) 987-6200
Deployment Stress Management Program (DSMP) provides information, education, referrals, initial assessment, and brief treatment for problems related to the stress of deployment to high threat areas. They also sponsor the Unaccompanied/High Stress Tour Coping with Stress Support Group.
Contact: (703) 875-4828 or email: MEDDSMP@state.gov
Resources Specific to Unaccompanied Tours (UT)
For both employees and family members
MHN Resources – free, confidential health and work/life services and counseling for anyone experiencing an unaccompanied tour. Open to all agencies.
MHN Reintegration Webinars are held yearly and announced periodically via email, official cables, and on the Unaccompanied Tours blog. Email FLOAskUT@state.gov for more information.
For employees returning from an unaccompanied tour, the Department provides the following support services:
Mandatory High Stress Post OutBrief at FSI – three-hour outbrief, held at the Foreign Service Institute (FSI), for employees returning from challenging assignments and mandatory for all employees serving 90 days or more in Iraq and Afghanistan. Employees of other agencies are welcome to attend the MQ-950 course.
After Deployment - a public website that offers wellness resources geared for the military community but which are relevant to any who are experiencing difficult challenges related to the Foreign Service.
ZERO TO THREE - a national nonprofit organization that provides parents, professionals, and policymakers the knowledge and know-how to nurture early development.
Information provided by the Family Liaison Office
Contact the Family Liaison Office