Managed Health Network (MHN) Package of Services for Unaccompanied Tours

The Family Liaison Office (FLO) has contracted with Managed Health Network, a behavioral health care provider, to enhance access to support services for Department of State employees and their families during unaccompanied tours (UT) of service. The program, currently in its pilot phase,  includes a customized Web portal, online training, and 24/7 call-center support. Funding for the program is provided by the Una Chapman Cox Foundation.

MHN will offer direct-hire employees on permanent change of station assignment and long-term TDYers to unaccompanied posts and their family members (Eligible Family Members and Members of Household) a customized Web portal.  Features of the MHN website include:

• Articles on a variety of emotional health topics, including coping with separation, maintaining bonds with children, and communicating at a distance.
• Online multimedia programs with self-assessment and self-help tools for dealing with stress, anxiety and depression.
• Online training for employees and their families on stress management, effective communication practices and other topics based on input from a Needs Assessment Survey.
• Licensed clinicians at the MHN call center for telephonic assessments, referrals to the Department of State's Employee Consultation Services (ECS), and emergency consultation to family members who are separated by service at an unaccompanied post.  Confidential, limited telephone or face-to-face clinical consultations are available to EFMs and MOHs throughout the United States. There are no co-payments, deductibles, or co-insurance payments and users will not be liable for any fees covered by the contract.
• Resources on the MHN website are also available in Spanish.

Eligible employees assigned (present or future) to an unaccompanied post and their family members are encouraged to contact FLO's Program Specialist for Unaccompanied Tours at FLOAskUT@state.gov to learn how to access the website and obtain the toll free telephone number. Employees are asked please share this information with their family members.

Information provided by the Family Liaison Office
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