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U.S. Department of State - Great Seal

U.S. Department of State

Diplomacy in Action


The FAN provides a number of standard and optional services for its customers. The standard and optional services are listed below, and described in the FAN Service Catalog.  As the FAN continues to mature, additional services may become available.

Standard FAN Services

In conjunction with subscribing to the International Cooperative Administrative Support Services (ICASS) at post, FAN customers can be assured the following standard services are available on the FAN.

  1. Internet Access
  2. Printing
  3. Scanning
  4. Email
  5. Network File Storage 
  6. File Back-up
  7. Desktop Support Services
  8. State Messaging and Archive Retrieval Toolset (SMART)
  9. Applications Access
  10. Standard Desktop Operating Environment (SDOE)
  11. Service Desk Support
  12. Cyber Security Services


Optional Services

Based on service availability at post, FAN customers may add the following services for an additional cost.

  1. Blackberry Services
  2. Remote Access Services
  3. Laptop Support Services
  4. Hardware procurement and logistic services
  5. Fee for service equipment repair
  6. Video teleconferencing (VTC) services (based on availability at post)
  7. Project management services
  8. Server virtualization


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