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U.S. Department of State

Diplomacy in Action

Diplomatic Telecommunications Service Program Office (DTS-PO): Contact Information

Date: 2012 Description: Customer Service.  - State Dept Image

Customer Service

To subscribe to DTS-PO services, to discuss billing, or to learn more about our services, contact a Customer Account Manager:



Operational Support

Date: 2012 Description: Operational Support. - State Dept Image

To report a network problem, please contact the Network Operations Center:

  • E-mail:
  • Toll Free: (800) 4-DTS-HLP [800-438-7457]
  • Local:(703) 278-1599
  • IVG:8-671-1599
  • Fax:(703) 278-1334


Date: 2012 Description: DTSNET Account Support. - State Dept Image

DTSNet Account Support

The Diplomatic Telecommunications Service Program Office (DTS-PO) is proud to announce that we now have a dedicated DTSNet Service Center to enable faster, easier access to Operational Support System (OSS) Café. OSS Café is the DTS-PO self-service customer information portal, hosted on DTSNet.

The Service Center is a one-stop-shop for creating and managing DTSNet accounts. Services include:
  • New faster and easier process to request a DTSNet account
  • Immediate password reset
  • Immediate reactivation of expired accounts
  • DTSNet workstation assistance
The DTSNet service center can be contacted at (703) 278-1555 or


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