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U.S. Department of State

Diplomacy in Action

Diplomatic Telecommunications Service Program Office (DTS-PO): Organization

DTS-PO's executive leadership team consists of a Director, Deputy Director, and three Group Chiefs who oversee a workforce of approximately 300 government and contract employees. DTS-PO is organized into four main components, the three groups and the Front Office:

Business Management Group | Engineering Group | Network Operations Group | Chief of Staff

BMG - Business Management Group

The Business Management Group (BMG) is comprised of customer account managers and financial and contract management specialists whose dual mission is to provide quality customer service to our mission partners throughout the world while also providing the planning, management and control of DTS-PO's financial resources. Acting as DTS-PO's “front door”, our customer account managers communicate regularly with our customers to facilitate new requirements and respond to customer inquiries regarding service and billing. Our financial specialists ensure timely and accurate customer billing; DTS-PO customers are billed quarterly, but receive semi-annual and annual estimates to make budgeting for telecommunications services easier. Customer account managers are available to review or estimate bills at any time. Our contract management specialists initiate and manage multiple commercial telecommunication bandwidth contracts in support of DTS-PO's global network. By carefully managing our contracts with multiple telecommunications providers around the world, DTS-PO offers the best rates on the most reliable network possible. In its financial oversight role, BMG plans, manages, and controls DTS-PO's resources while overseeing the development and execution of long-range financial planning. BMG works closely with DTS-PO Groups to provide timely financial analysis leading to cost-effective network planning decisions. Careful long-range planning is one of DTS-PO's primary competitive advantages. BMG ensures that contract actions are executed in accordance with established Department of State financial policies.

EG - Engineering Group

The Engineering Group is responsible for the strategic planning, architecture, engineering, design, and standards development for the DTS-PO network. Engineering works across the organization and with the Business Group staff to reach out to our customers to understand their future plans and service the needs of the diplomatic facilities around the world. Engineering evaluates new technologies to enhance existing service offerings, provide new services or capabilities to our customers, and gain efficiencies for the organization. Engineering continues to build on the success of network management systems to streamline business processes, automate service delivery, and enhance the measurement and reporting capabilities that improve network performance and decrease our service delivery timelines. Engineering’s goal is to deliver services in a standard and repeatable manner to allow DTS-PO to focus on the challenges of the future.

NOG - Network Operations Group

The Network Operations Group takes customer requirements and implements them. Our Project Implementation Team manages project implementation and leverages the support of our Embassy/Consulate technical partners to initiate customer services as quickly as possible. We physically install communications equipment at Embassies and Consulates around the world and set up new network equipment. We operate DTS-PO's 24/7/365 customer support home - the Network Operations Center (NOC) in Fairfax, VA where we monitor over 4,000 customer services all around the world.- and train customers at the DTS-PO Training Academy (DTA).

The Network Operations Group works with our team of installation technicians and with our partners around the world to install and maintain DTS network equipment and satellite terminals. Our installation technicians maintain extremely high standards for the proper installation and maintenance of the physical network. Whether it's a new installation of a huge satellite terminal onto the roof of an Embassy with a large crane or a maintenance visit to install a small fiber optic cable, we strive to do it right the first time and to build a network that is very maintainable. We configure and test each service before we deliver it to DTS-PO customers to ensure reliability and adherence to the customer's requirements.

COS - Chief of Staff

The DTS-PO Chief of Staff answers directly to the Director and Deputy Director DTS-PO and interacts significantly with senior officers and executives across the Department of State and across DTS-PO’s customer base throughout the government. The COS is responsible for providing executive management support; facilitating strategic planning and review; managing executive interaction; and managing staffing, training, and continuity of operations.


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