DTSPO's executive leadership team consists of a Director, Deputy Director, and five Group Chiefs who oversee a workforce of approximately 300 government and contract employees. DTSPO is organized into five primary components:
Business & Requirements Staff | Network Operations Group | Engineering Group | Chief Financial Officer | Chief of Staff | Organizational Chart
The Business Group (BG) is a team of customer service and bandwidth management professionals whose primary mission is providing quality customer service to our mission partners throughout the world; we are DTSPOs "front door" to customers.
Our Project Implementation Team manages project implementation and leverages the support of our Embassy/Consulate technical partners to initiate customer services as quickly as possible.
To order services, or to learn more about DTSPO, please e-mail the Customer Account Management Team: DTSPO@State.gov.
The Network Operations Group takes customer requirements and implements them. We physically install communications equipment at Embassies and Consulates around the world and set up new network equipment. We operate DTSPO's 24/7/365 customer support home - the Network Operations Center (NOC) in Fairfax, VA where we monitor over 4,000 customer services all around the world.- and train customers at the DTSPO Training Academy DTA.
The Network Operations Group works with our team of installation technicians and with our partners around the world to install and maintain FASTNet equipment and DTSPO satellite terminals. Our installation technicians maintain extremely high standards for the proper installation and maintenance of the physical network. Whether it's a new installation of a huge satellite terminal onto the roof of an Embassy with a large crane or a maintenance visit to install a small fiber optic cable, we strive to do it right the first time and to build a network that is very maintainable. We configure and test each service before we deliver it to DTSPO customers to ensure reliability and adherence to the customer's requirements.
The Engineering Group is responsible for the strategic planning, architecture, engineering, design, and standards development for the DTSPO network. Engineering works across the organization and with the Business Requirements Staff to reach out to our customers to understand their future plans and service the needs of the diplomatic facilities around the world.
Engineering evaluates new technologies to enhance existing service offerings, provide new services or capabilities to our customers, and gain efficiencies for the organization. Engineering continues to build on the success of network management systems to streamline business processes, automate service delivery, and enhance the measurement and reporting capabilities that improve network performance and decrease our service delivery timelines.
Engineering's goal is to deliver services in a standard and repeatable manner to allow DTSPO to focus on the challenges of the future.
The office of the Chief Financial Officer (CFO) plans, manages and controls DTSPO's resources. DTSPO's CFO oversees the development and execution of long-range financial planning. By working closely with the new project planning division, the office of the CFO provides timely financial analysis leading to cost-effective network planning decisions. Careful long-range planning is one of DTSPO's primary competitive advantages.
The office of the CFO ensures that contract actions are executed in accordance with established Department of State financial policies. By carefully managing our contracts with multiple telecommunications providers around the world, DTSPO offers the best rates on the most reliable network possible.
The office of the CFO ensures timely and accurate customer billing. DTSPO customers are billed quarterly, but receive bi-annual and annual estimates to make budgeting for telecommunications services easier. Customer Account Managers are available to review or estimate bills at any time.
DTSPO's Chief of Staff (COS) provides direct support to the Front Office, as well as to each Group. DTSPO's Information Technology, Information Assurance, Logistics, Security, and Leadership Support Team services are housed within COS. By providing high-quality professional support services, the Chief of Staff provides an excellent quality of life for the entire DTSPO staff, enabling DTSPO's engineers and customer service departments to focus entirely on their customers.
DTSPO Senior Management