Ms. Carolyn Kieffer has over 30 years of Federal service. She earned a bachelor’s of science degree in business administration from the University of New Orleans in 1982. She started her career with the New Orleans Passport Agency in June 1983 as a processing clerk. Carolyn has worked in all areas of the agency, including cashiering, processing, systems operations, and adjudication.
In 2001, Carolyn was named Assistant Director, and in 2007 she was promoted to Director. Immediately following the Hurricane Katrina disaster in August 2005, she was instrumental in ascertaining the welfare and whereabouts of the Agency’s large, widely dispersed staff, and reported her findings directly to then-Secretary of State Condoleezza Rice. Carolyn then worked tirelessly to reopen the Agency by November of that year, and saw that the Agency resumed normal operations in short order. During 2007, she was tasked with opening the Arkansas Passport Center as well as managing the passport surge at her own Agency. She managed multiple production shifts in New Orleans which resulted in the issuance of over two million passports that year.
In recognition of her record of successful administration and her expertise in all aspects of passport operations, she was tasked in 2009 with opening the Detroit Passport Agency, and in 2012 was assigned an extended detail to the Houston Passport Agency.
Carolyn relaxes by playing golf, going fishing, and participating in Mardi Gras. She also enjoys spending time with family and friends.