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U.S. Department of State

Diplomacy in Action

Strategic Goal 6: American Citizens

FY 2005 Performance and Accountability Highlights
Bureau of Resource Management
November 2005



Assist american citizens to travel, conduct business, and live abroad securely


I. Public Benefit


Photo showing a United States passport.Approximately four million Americans reside abroad, and Americans make about sixty million trips outside the United States each year. The Department issues passports that identify individuals as U.S. citizens and enables them to travel internationally. U.S. embassies and consulates offer a broad range of services that protect U.S. citizens. Such services include the provision of assistance to U.S. citizens who die, fall ill, become destitute, or who are arrested. To alert Americans to conditions that may affect safety and travel abroad, the Department disseminates threat assessments to posts abroad and announcements to the public as quickly as possible using a wide range of available means— its websites, its Consular Information Program, a global Internet-based registration system, and its overseas American citizen warden program. The Overseas Security Advisory Council, a government-private sector partnership, fosters creative solutions to security related issues affecting U.S. private sector interests. The Department uses threat information and security expertise overseas to protect its personnel, property, proprietary information, and other assets, thereby better ensuring continuity of services to the public. The Department is making its websites increasingly accessible and interactive and encourages the traveling American public to register with posts abroad.

II. Performance Summary

The table below shows the performance rating distribution of the FY 2005 results for the American Citizens strategic goal.


Strategic Goal Results Achieved for FY 2005

  Significantly Below Target Below Target On Target Above Target Significantly Above Target Totals
Number of Results 0 0 6 0 0 6
Percent of Total 0% 0% 100% 0% 0% 100%


III. Resources Invested


Human Resources
(Direct Funded Positions)

Performance Goal FY 2004 FY 2005
Assistance for U.S. Citizens Abroad 465 469
Passport Issuance and Integrity 86 87
Total 551 556

Budget Authority
(Dollars in Millions)

Performance Goal FY 2004 FY 2005
Assistance for U.S. Citizens Abroad $50 $55
Passport Issuance and Integrity $10 $11
Total $60 $66


IV. Performance Analysis

Performance Trends. The Department provides information, assistance, and passports to American Citizens traveling overseas, and it made qualitative improvements to all three. The Department has had some notable success improving the integrity of the passport issuance process. In particular, the Department's efforts to double-check applications against Social Security Administration death records and the development of biometric identification systems for eventual use in passports are making U.S. passports more reliable identification documents. These successes come against a backdrop of greater demand; in FY 2005 the Department adjudicated 10.1 million passports and anticipates demand will reach 17 million by FY 2007.

Outcome-level Results. The Department made progress toward the high-level outcome of protecting American citizens overseas, particularly through online registration. All results in this area were on target.

Results Significantly Above or Below Target. There were no results significantly above or below target. However, the Department will undoubtedly face some challenges producing passports with biometric information, which is to be expected with such a new technology. This program could also encounter delays due to non-technological factors, such as litigation.

Resources Invested. The Department has increased its investment in passport and American citizen services from FY 2004 levels. Support for passport operations has risen overall in response to rising demand for passports; applications have increased from 8.8 million in FY 2004 to 10.1 million in FY 2005.


FY 2005 Performance Report Card

The indicators below are representative of the Department's priorities and overall performance for this Strategic Goal. The FY 2005 PAR contains all indicators with detailed performance information.

PERFORMANCE GOAL ONE: U.S. Citizens Have the Consular Information, Services, and Protection They Need When They Reside, Conduct Business, or Travel Abroad
Percentage of Consular Information Sheets Revised on an Annual Basis
(PART Program)
Rating On Target
Target 100%.
Results 100%.
Impact Americans have access to comprehensive, complete, and up-to-date information on conditions affecting their travel overseas.
Status of Online Registration System
(PART Program)
Rating On Target
Target Online registration system begins to deliver Consular Information Program documents to citizens when they register.
Results By the end of FY 2005, more than 300,000 U.S. citizen travelers have registered in response to global events such as natural disasters and security concerns. Travel information, such as Consular Information Program documents, is automatically delivered to all registrants. With continuing deployment of the new ACS+ software to overseas consular posts, long-term travel information entered automatically interfaces with the appropriate posts' systems.
Impact As the number of registrants continues to rise and more posts receive the ACS+ application, the Bureau of Consular Affair's ability to locate, contact and assist American citizen travelers during an emergency increases.
Status of Hague Convention on Intercountry Adoption
Rating On Target
Target Adoption accreditation regulations finalized for interagency review and should be published in final by the end of 2005; Adoption visa processing regulations drafted; Adoption case registry and tracking software developed and testing underway; Begin negotiations with potential Accrediting Entities; U.S. instrument of accession deposited in 2007. (Revised. See Appendix in FY 2005 PAR for explanation.)
Results Adoption accreditation regulations finalized; Adoption visa processing regulations drafted; Adoption case registry and tracking software developed and in test phase; Negotiations with potential accrediting entities toward signing agreements begun.
Impact Performance directly supports and advances the Department's ability to ratify the Hague Convention on Intercountry Adoption.


PERFORMANCE GOAL TWO: Effective and Timely Passport Issuance, with Document Integrity Assured
Development of a Biometrics Collection Program for U.S. Passports
(PART Program)
Rating On Target
Target Issue first full validity electronic passports by end of calendar year 2005 in Special Issuance Agency Pilot.
Results Pilot testing of biometric passport issuance process and operational field testing of prototype e-passports begun in mid-2005, with successful completion of the operational field test. Progress in conducting the pilot at the Special Issuance Agency (SIA) may be delayed due to a vendor protest. The Department will work with Department of Justice attorneys to conclude litigation issues as soon as possible, so that the Bureau of Consular Affairs can proceed to initial production of biometric passports at SIA by January 1, 2006.
Impact Incorporating biometrics strengthens U.S. security by ensuring that the person carrying a U.S. passport is the person to whom the passport was issued. These measures make the U.S. passport, one of the most valuable identity and citizenship documents in the world, less susceptible to manipulation and more difficult to counterfeit.
Number of Days Between Receipt of Routine Passport Application by Passport Services and Issuance of a Passport
(PART Program Efficiency Measure)
Rating On Target
Target 90% of passport applications within 19 business days of receipt.
Results In FY 2005, the Department issued 87.1% of passports within 19 business days of receipt. As a result of Hurricane Katrina in August 2005 and the subsequent closure of the New Orleans Passport Agency - our most productive passport processing facility, we lost 17% of our productive capacity and experienced system-wide disruptions. In the wake of Hurricane Katrina and increased demand, we missed our more aggressive target for this fiscal year by only 2.9 percentage points.
Impact Our efforts to reach this target in FY 2005 demonstrate the Department's commitment to serving the American public effectively and efficiently in routine and extraordinary circumstances.


Serving Citizens, Managing Crises

The Department's Bureau of Consular Affairs (CA) provides support and assistance to citizens and families when tragedy strikes Americans overseas. In FY 2005, CA provided support to families in conjunction with the deaths of 5,687 Americans overseas and followed 2,776 new overseas arrest cases. CA played a major role in the interagency response to the December 2004 tsunami that struck South Asia. CA organized a massive task force that followed up on over 15,000 specific welfare and whereabouts inquiries resulting from the crisis. The task force worked with the Departments of Homeland Security, Health and Human Services, Defense, and other U.S. Government agencies to confirm the safety of Americans, identify deceased American victims, and provide assistance to survivors and the families of those killed.

Officers on the Consular Affairs Task Force track missing Americans during the tsunami crisis. State Department Photo

Photo showing officers on the Consular Affairs Task Force tracking missing Americans during the tsunami crisis.


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