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Diplomacy in Action

Strategic Goal 12: Management and Organizational Excellence

FY 2005 Performance and Accountability Highlights
Bureau of Resource Management
November 2005



Ensure a high quality workforce supported by modern and secure infrastructure and operational capacities


I. Public Benefit


The 30,000 Foreign Service, Civil Service, and Foreign Service National employees posted in over 260 locations around the world are our most significant resource. The Department is committed to building, deploying, and sustaining a knowledgeable, diverse, and high-performing workforce. The Department also continues to maintain and develop skills in foreign languages, public diplomacy, leadership and management. To fulfill our mission effectively, the Department of State invests in systems that facilitate the collection, analysis, communication, and presentation of information to the public, businesses, other U.S. Government agencies, foreign governments, and our employees. In addition, the Department ensures security in the workplace through a broad scope of global activities, including the protection of the Secretary of State and other senior officials; foreign missions in the U.S.; American embassies/consulates overseas; and special events. The provision of secure, safe, and functional domestic and overseas facilities enables U.S. Government employees to pursue the vital interests of the American public more effectively. Finally, integrated budgeting, planning and performance measurement, together with effective financial management and financial accountability, enhance the Department's management practices and performance. Together, this investment in management and organizational excellence helps ensure that resources entrusted to the Department are well managed and judiciously used.

Photo showing Under Secretary for Management Henrietta Fore gesturing during an interview in Washington.

Under Secretary for Management Henrietta Fore gestures during an interview in Washington. AP/Wide World Photo



II. Performance Summary

The table below shows the performance rating distribution of the FY 2005 results for the Management and Organizational Excellence strategic goal.


Strategic Goal Results Achieved for FY 2005

  Significantly Below Target Below Target On Target Above Target Significantly Above Target Totals
Number of Results 1 13 17 9 1 41
Percent of Total 2% 32% 42% 22% 2% 100%


III. Resources Invested


Human Resources
(Direct Funded Positions)

Performance Goal FY 2004 FY 2005
Human Resources and Training 2,618 2,643
Information Technology 1,478 1,492
Diplomatic Security 889 897
Overseas and Domestic Facilities 2,108 2,128
Resource Management 1,202 1,213
Administrative Services 1,290 1,302
Total 9,585 9,675

Budget Authority
(Dollars in Millions)

Performance Goal FY 2004 FY 2005
Human Resources and Training $531 $595
Information Technology $598 $663
Diplomatic Security $695 $770
Overseas and Domestic Facilities $2,117 $2,344
Resource Management $514 $574
Administrative Services $406 $472
Total $4,861 $5,418


IV. Performance Analysis

Performance Trends. Among the key trends in the strategic goal area of Management and Organizational Excellence is a steady, four-year increase in leadership, language, and public diplomacy training. In FY 2005, the Foreign Service Institute and the Human Resources bureau placed greater emphasis on identifying and developing appropriate skill sets and both have become better at measuring the impact of training rather than the training event itself. The Department saw a slight decline in the number of individuals taking the Foreign Service Written Exam - particularly minority candidates - and a decline in the number of Americans employed by international organizations. Positive trends continued in overseas building operations, as administrative efficiency and embassy construction increased. There was also a notable increase in security awareness and effectiveness for networks, individuals, and facilities.

Outcome-level Results. he Department achieved significant results in the following areas:

  • People: increased skills and abilities
  • Technology: continuous upgrades
  • Security: increased awareness
  • Facilities: efficient management, increased construction and renovation
  • Management: enhanced budget and performance integration, increased competitive sourcing

Results Significantly Above or Below Target. The Department's program to develop and deploy a new electronic worldwide messaging system was rated significantly below target and the Department continues to face challenges recruiting and placing talented minority candidates in the Foreign Service. Results significantly above target include a higher-than-expected increase in the number of applicants to Foreign Service specialist positions.

Resources Invested. Investment in worldwide security upgrades increased by 1.5% in FY 2005, from approximately $640 million to $650 million, while funding for security construction increased 2.8%, from $753 million to $774 million. Funding for the IT Central Fund declined approximately 3.5%, from $251 million in FY 2004 to $242 million in FY 2005.


FY 2005 Performance Report Card

The indicators below are representative of the Department's priorities and overall performance for this Strategic Goal. The FY 2005 PAR contains all indicators with detailed performance information.

PERFORMANCE GOAL ONE: A High Performing, Well-Trained, and Diverse Workforce Aligned With Mission Requirements
Number of Applicants to Foreign Service Specialist Positions
Rating Significantly Above Target
Target 4,200
Results 5,966
Impact The increase indicates more interest in the Department of State as an employer of choice and, possibly, provides a greater pool of qualified applicants from which to hire.


Foreign Language and Leadership Training

Through FY 2005, the Department provided leadership training to over 6,700 Foreign Service and Civil Service mid-level employees. Since its inception in 2004, the Senior Policy Seminars division has continued to expand opportunities for advanced professional development, policy discussions, and networking opportunities to senior leaders in the Civil and Foreign Services. Crisis Management remains a key component of the Department's leadership training program.

The Department's School of Language Studies delivers 450,000 hours of training to Department personnel in Critical Needs Languages, including Arabic, Chinese, Korean, Russian, Ukrainian, as well as Turkic, Indic and Iranian languages. The Foreign Service Institute developed innovative options for more advanced language skill development through targeted overseas immersions and focused offerings to meet specific needs, such as language media skills. "Continuing education" and non-traditional training are being strengthened through pilot iterations of short-term in-country "transition" immersions, and growing delivery of distance language learning offerings, currently numbering 18 courses in 11 languages.

Instructors from the U.S. Embassy in Dar es Salaam teach members of the American community Swahili language and culture during a three-day immersion visit to Zanzibar, an island off the coast of Tanzania. State Department Photo

Photo showing instructors from the U.S. Embassy in Dar es Salaam teaching members of the American community Swahili language and culture during a three-day immersion visit to Zanzibar, an island off the coast of Tanzania.


PERFORMANCE GOAL TWO: Modernized, Secure, and High Quality Information Technology Management and Infrastructure that Meet Critical Business Requirements
System Authorization (Certification and Accreditation)
Rating Below Target
Target Adopt a three-year recurring centrally-monitored process.
Results The Department reported 97% of General Support Systems (GSS) and Major Applications (MA) certified and authorized. OMB mandated a 100% requirement for the E-Government Scorecard in the President's Management Agenda by the Fourth Quarter FY 2005. The Department was lowered from Green to Yellow after not meeting this requirement. The Department is re-categorizing IT assets in conformance with Federal standards and anticipates this effort will verify our initial categorization of systems in 2003. This effort will assist the Department in determining and ultimately utilizing common security controls in conformance with Federal standards. Currently the Department is re-categorizing IT assets in conformance with national standards and anticipates this effort will verify our initial categorization of systems in 2003. This effort will assist the Department in determining and ultimately utilizing Common Security Controls.
Impact A robust certification and accreditation process ensures the confidentiality, integrity, and availability of the Department's information technology systems.
Reason for Shortfall The Department certified and authorized 97% of General Support Systems and Major Applications, falling short of the OMB mandated 100% mark.
Steps to Improve The Department will redouble efforts to identify, categorize, certify and authorize 100% of General Support and Major Applications as required by OMB.


PERFORMANCE GOAL THREE: Personnel are Safe From Physical Harm and National Security Information is Safe from Compromise
Installation of Technical Security Upgrade Equipment
Rating On Target
Target TSUs completed for 47% (i.e., 60/127 identified as requiring upgrades) of facilities that house foreign affairs personnel (i.e., facilities other than embassies or consulates).
Results Of the more than 260 U.S. facilities overseas, 180 are designated as highly vulnerable. Of these facilities, 48 have a Critical (highest level) Security Rating and 52 have a High (second highest level) Security Rating. More than 50 facilities have had security upgrades either finished, under construction, or have new construction contracts in place.
Impact Improving the technical security of 50 posts overseas has contributed directly to the increased safety and security of personnel at post and has indirectly contributed to the effectiveness of U.S. foreign policy.


PERFORMANCE GOAL FOUR: Secure, Safe, and Functional Facilities Serving Domestic and Overseas Staff
Number of New Sites Acquired for Capital Security Construction Projects
(PART Program)
Rating Above Target
Target 9.
Results Ten NEC sites have been acquired (closed) as of September 30, 2005.
Impact Sufficient NEC sites were acquired to maintain momentum of NEC construction .


PERFORMANCE GOAL FIVE: Integrated Budgeting, Planning, and Performance Management; Effective Financial Management; and Demonstrated Financial Accountability
Implementation of Central Financial Planning System (CFPS) Modules
Rating Below Target

Complete development and deployment of the following modules:

  • Financial Performance and Reporting System (Dashboard), Version 1 and 2
  • Bureau Resource Management System (BRMS), Version 2
  • Versions 1 and 2 of the Financial Performance and Reporting System (Dashboard) were developed and initial deployment begun.
  • Version 1 and Version 2 of BRMS were combined. This single version was near completion with some trial deployments completed.
Impact CFPS primary objectives are to enable performance and budget integration, improve resource management, and facilitate interagency coordination of programs and resources. The Dashboard and BRMS modules are key components of this system. (Note: The CFPS is now called the Joint Performance and Planning System to reflect the increasing efforts of both State and USAID to develop the system.)
Reason for Shortfall
  • The Dashboard module was behind its deployment schedule due to a procurement delay.
  • BRMS was behind schedule due to the loss of key contractor personnel, reprioritization of resources, and changes in scope to better align the project with other State systems.
Steps to Improve
  • Moving forward from the initial delay, Dashboard was able to meet its costs, schedule, and performance requirements. Deployment of the application remains on schedule.
  • The combining of modules and a longer development time have enabled refined requirements for BRMS. With the refined requirements, BRMS will better address the needs of it users. (Changes to the BRMS initial project baseline have been reflected in the business case for the project).


PERFORMANCE GOAL SIX: Customer-Oriented, Innovative Delivery of Administrative and Information Services, Acquisitions, and Assistance
Competitive Sourcing
Rating On Target
Target Complete agreed-upon competitions; complete 85% of full A-76 cost comparisons within 18 months of official announcement; all commercial activities exempt from competition have OMB-approved justifications.
Results 100% (four) of agreed upon streamlined competitions have been completed within OMB approved timeframe of 90 days. Three standard competitions were announced. 100% of commercial activities exempt from competition have OMB approved justifications.
Impact Competitive Sourcing provides the accountability needed to ensure that operational cost efficiencies and performance improvements are achieved.


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