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U.S. Department of State

Diplomacy in Action

Strategic Goal 12: Management and Organizational Excellence

FY 2006 Performance and Accountability Highlights
Bureau of Resource Management
November 2006



Ensure a High Quality Workforce Supported by Modern and Secure Infrastructure and Operational Capacities


I. Public Benefit

Photo showing Under Secretary Henrietta Fore visiting the Salaam Baalak Trust outreach center and shelter in New Delhi, India, April 2006. USAID supports a comprehensive HIV/AIDS awareness and prevention project through the center to meet the special needs of street and vulnerable children.

Under Secretary Henrietta Fore visits the Salaam Baalak Trust outreach center and shelter in New Delhi, India, April 2006. USAID supports a comprehensive HIV/AIDS awareness and prevention project through the center to meet the special needs of street and vulnerable children. State Department Photo

The Department of State and USAID pursue human resource initiatives aimed at building, deploying, and sustaining a knowledgeable, diverse, and high-performing workforce. In support of the Secretary's vision for Transformational Diplomacy, the Department has identified six priority crosscutting areas for which it has developed an action plan with measurable milestones and metrics for tracking progress: 1) Build on our success under the President's Management Agenda by getting to green and staying there; 2) Remove some support functions from danger posts to regional and central support centers at medium and large posts; 3) Strengthen open yet secure U.S. borders by maximizing legitimate travel to the U.S. while denying entry to those who would do the United States harm; 4) Improve training opportunities and curricula for employees; 5) Improve the quality of life for employees whether domestic or abroad and 6) Use technology to produce accurate information that supports decision makers and make that information available anytime, anywhere. The Department and USAID continue to maintain and develop skills that can help achieve transformational diplomacy and development, such as advanced foreign language proficiency, public diplomacy, and leadership and management preparedness.


II. Performance Summary

The table below summarizes the performance ratings for Department of State and USAID results for the Management and Organizational Excellence strategic goal.

Strategic Goal Results Achieved for FY 2006
  Significantly Below Target Below Target On Target Above Target Significantly Above Target Totals
Number of Results 0 3 12 5 0 20
Percent of Total 0% 15% 60% 25% 0% 100%


III. Resources Invested


Human Resources
(Direct Funded Positions)
Performance Goal FY 2005 FY 2006
Human Resources and Training 2,643 2,671
Information Technology 1,492 1,507
Diplomatic Security 897 907
Overseas and Domestic Facilities 2,128 2,151
Resource Management 1,213 1,226
Administrative Services 1,302 1,316
Total 9,675 9,778
Budget Authority
(Dollars in Millions)
Performance Goal FY 2005 FY 2006
Human Resources and Training $595 $528
Information Technology $663 $340
Diplomatic Security $770 $1,240
Overseas and Domestic Facilities $2,344 $2,087
Resource Management $571 $268
Administrative Services $472 $762
Total $5,415 $5,225


IV. Performance Analysis

Performance Trends. Both agencies have made continuous improvements in human capital management, operational readiness, and information technology management. The Foreign Service Institute met or exceeded its goals for leadership training enrollment and the effectiveness of its language training programs and the Department continued to meet its goals for deploying Foreign Service generalists with the right language skills and slightly improved the diversity of new Foreign Service generalists hired in 2006.

Key initiatives and programs. Major FY 2006 investments in the people who manage foreign affairs, the facilities in which they work, and the systems that support diplomacy worldwide included: $598 million to preserve, maintain, repair, and plan for buildings owned or directly leased by the Department of State; $910 million for security-related construction and physical security and rehabilitation of U.S. embassies and consulates; $9.4 million for the protection of foreign missions and officials; and $128 million for the capital investment fund and the modernization of information technology systems and networks.


V. FY 2006 Performance Results


INDICATOR: Percent of Language Students Attaining Skill Objectives From Training
Department of State seal Output
JUSTIFICATION: The data are screened and provide the most accurate measure for tracking performance: the time spent in language training and resulting end-of-training test results.
FY 2006 PERFORMANCE Target 75% or better.
Results 84%.
Rating On Target
The Department will deploy staff with the right language skills and improve the effectiveness of programs and policies.


INDICATOR: Progress Toward Centralized, Secure, and Modern Global IT Infrastructure
Department of State seal Input
JUSTIFICATION: The indicator directly measures the reliability, accessibility, and security of the Department's information technology infrastructure.
  • Continue with the aggressive four-year life-cycle modernization program for OpenNet Plus and ClassNet.
  • Improve network availability to 99.6% and add 40 additional virtual private networks at embassies for a total of 300.
  • Develop implementation plan for consolidation initiative.
  • Deploy 5,000 OpenNet Everywhere devices.
  • 174 additional domestic and overseas local area networks are modernized (101 OpenNet and 73 ClassNet).
  • Network availability is at an average rate of 99.6% or better achieved as result of exceeding the target total of 300 virtual private networks installed for embassy circuits.
  • Implementation plan for consolidation initiative completed.
  • 4,669 OpenNet Everywhere devices deployed for core and occasional teleworkers.
Rating On Target
The elements (GITM, consolidation, mobile computing, and maintaining the secure global network) are critical to the Department's ability to provide a modernized, secure, and high quality infrastructure. Success of these elements will enable production of accurate information for decision makers and will make that information available anytime, anywhere in support of the foreign affairs mission.


INDICATOR: Number of New Sites Acquired for Capital Security Construction Projects in
Accordance With the Long-Range Overseas Building Plan Schedule
Department of State seal PART Output
JUSTIFICATION: The indicator was chosen as the most comprehensive in determining the actual acquisition of a building site that is essential before constructing a new embassy compound.
Acquire seven new sites for capital security construction projects.
Eight new embassy compound sites were acquired in the fiscal year.
Rating Above Target
Capital security construction programs proceeding on schedule and as planned provide secure, safe, and functional facilities to U.S. Government employees overseas.


INDICATOR: Installation of Technical Security Upgrade Equipment
Department of State seal PART Output
JUSTIFICATION: Technical security upgrade projects provide critical security countermeasures for U.S. diplomatic missions abroad. These upgrades include facility power and conduit infrastructure, as well as technical security equipment.
Complete 35 upgrades as part of a cyclical replacement program.
35 upgrades were completed in FY 2006.
Rating On Target
Improving technical security at overseas posts through on-time completion of projects contributes directly to the Department's goal of providing a safe and secure environment for U.S. personnel and property.


Mobile Computing

Photo showing a mobile computing device.The Mobile Computing initiative, known as OpenNet Everywhere, allows an authorized user "anywhere/anytime remote access to the Department's sensitive-but-unclassified network (OpenNet) from any Internet-connected computer that meets system specifications. The system provides a user with access to the Microsoft Office suite (including Outlook e-mail); Adobe Acrobat Reader; Internet Explorer; Windows Explorer; and WinZip. A user can also map to shared network drives, access the OpenNet Intranet home page and most of the linked websites from that page. Most importantly, access to the network is accomplished securely, and data are maintained centrally on servers, not on users' personal computers, thus allowing the Department to avoid potential security violations and compromise of information. At the end of FY 2006, the Department had over 4,600 core and occasional teleworkers using this system against the goal of 5,000 users by the end of FY 2006. The core teleworkers fulfill the Congressionally mandated requirement for a Department telework program.

State Department Photo


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