From left to right, Embassy Cairo Public Diplomacy Officer Adam Lenert, Embassy Riga Chief Consul Tim Buckley, Embassy Dhaka Chief Consul Bill Hammaker, and Embassy Cairo Consular Affairs Officer Jessica Adams, pose for a photo with an American couple at the Cairo International Airport in Egypt, February 7, 2011. Department of State
Approximately 6.3 million U.S. citizens reside abroad, and U.S. citizens make about 65 million trips overseas every year. The Department provides citizen support throughout the cycle of life, from certifying the birth of U.S. citizens born abroad, to assisting families when a U.S. citizen dies overseas. The Department also assists U.S. citizens whose children have been wrongly taken to or retained in foreign countries. The Department continues, in collaboration with the Department of Homeland Security and other agencies, to protect America's homeland with improved technology and efficiency at ports of entry and in visa processing, smarter screening technology for Government officials, and more secure U.S. travel documents (both visas and passports). In support of this strategic goal, the Department is pursuing a multi-year hiring program to build the talented, diverse workforce needed to handle our foreign policy priorities and strengthen diplomacy.
Summary of Performance and Resources
The Department and USAID allocated $12.118 billion toward this Strategic Goal in FY 2012, which is 23 percent of the total State-USAID budget for all strategic goals. The performance of the two illustrative indicators is provided in the following section.
Key Selected Achievements
- The Integrated Logistics Management System (ILMS), the Department's global platform for integrating post logistics operations with Washington headquarters and Regional Centers, became fully deployed domestically and overseas at 260+ posts. Critical to ensuring diplomatic personnel around the world can provide the goods and services that are essential to support the Department's mission, ILMS was recognized by the American Council for Technology-Industry Advisory Council (ACT-IAC) through two prestigious awards. ILMS was selected from thirty finalists and six categories across all of Government by ACT-IAC's Overall Winner for Excellence.gov Top Government Programs and the winner for Excellence in Enterprise Efficiencies.
- The Denver Resident Office and Miami Field Office received Leadership in Energy and Environmental Design (LEED) Silver certification.
- The Department won the 2012 Archivist's Achievement Award for innovative and cost-effective use of technology for a records management tool that is being promoted as a best practice in the U.S. Government.
- Global OpenNet: IRM successfully deployed its modernized remote access solution, Global OpenNet (GO). GO provides more user-desktop functionality to remote end users, making staff more productive when teleworking.
- The Department continues to strengthen its global financial platform and endeavor to carry out the expanding landscape of financial initiatives, compliance, and reporting requirements. For FY 2012, the Department received an unqualified or "clean" opinion from its Independent Auditor on our annual Agency-wide Financial Statements and an unqualified statement of assurance for our internal controls over financial reporting.
- A key USAID priority is USAID Forward, an initiative aimed at changing the way the Agency does business in order to more effectively achieve high impact development while making the best use of limited resources. From attracting and retaining talented Agency staff to creating new monitoring and evaluation systems and revitalizing our policy, financial, and technical expertise, USAID is strengthening its core capacity to achieve broader and deeper development results while reducing costs. The Agency met its Talent Management targets of 85 percent fill rates for Critical Priority Countries without the use of directed assignments.
- Under USAID Forward, the Implementation and Procurement Reform Initiative focuses on improving how it does business-contracting with and providing grants to more and varied local partners, and forging partnerships to create the conditions where assistance is no longer necessary in the countries where USAID works. In 2012, the Agency made an estimated 608 new awards to local partners from 33 missions.