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U.S. Department of State

Diplomacy in Action



Ombuds Services

Facilitated Conversations: Facilitated conversations provide a voluntary process in which a conflict management practitioner guides participants in reaching acceptable solutions to the issues they face.

Trend Recorder/Reporting: The Ombudsman advises the Secretary and senior management on non-union, systemic issues affecting our workforce. The Ombuds experience and observation may result in policy recommendations, while feedback may uncover unintended, previously overlooked negative consequences as a result of procedures and practice.

Conflict Coaching: A one-on-one confidential and voluntary process in which coaches work with individual clients to help them resolve and prevent disputes, at the same time improving their personal techniques for conflict management.

wCPRc Services

Mediation: The mediator(s) assist the involved parties to reach a mutually acceptable settlement of the issue(s) in dispute, with all decision-making power in the hands of the disputants. It is a completely voluntary process in which the participants must be willing to accept the assistance of the mediator(s) if that person is to help them manage or resolve their differences.

Group Facilitation: Facilitation aims to promote a congenial social atmosphere and a lively exchange of views in a group setting. The facilitator's job is to lead the group process, to help them improve the way they communicate, examine and solve problems, and make decisions.

Fact-Finding: Fact-finding is a process that involves an impartial third party who analyzes the issue(s), presents the findings of facts, and then makes recommendations for a resolution. Fact-finding can be used by the parties to continue their own negotiations for settlement.

Peer Review Panels: Peer review panels are a problem solving process in which employees bring a dispute to a panel of their peers for a decision. The panel is a mix of employees and managers. Peer review panels are limited to only determining if a policy or procedure was followed correctly, fairly, and consistently. Peer review panels cannot overturn a decision, but make recommendations that a decision be overturned because a policy was not adhered to correctly.

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