The Operations Center (Ops Center)
202-647-1512 or email email@example.com
In response to deaths of overseas DOS employees and their family members The Operations Center will:
- Notify the Office of Casualty Assistance
- Notify the Family Liaison Office
- If no family is at Post, convenes a conference call with the Chief of Mission, Director General, Office of Casualty Assistance, Family Liaison Office and Assistant Secretary from the regional and (if appropriate) functional bureaus to determine how next of kin notification will be made.
The Office of Casualty Assistance (OCA)
202-736-4302 or email SES-O-CMS@state.gov
The Office of Casualty Assistance (OCA) provides administrative assistance and ongoing support following the death of a direct hire U.S. citizen Department of State employee serving abroad or their family member, or of a Department of State employee in the United States. OCA also offers support to all USG employees serving under Chief of Mission authority and their family members, including FSNs. This support includes but is not limited to the following:
- Staff remains on 24-hour call, and is contacted by the Operations Center when there is a death.
- Acts as single point of contact for the family following a death for as long as needed. Provides liaison between the families, the Post, the Bureau, the Office of Retirement, the Office of Transportation and other entities as needed regarding shipment, travel and the benefits which might be due.
- Drafts an official Condolence Letter for the signature of the Secretary of State.
- Maintains contact with the Post and the family for as long as needed and will provide continuous contact for administrative matters and for the completion of necessary forms for benefits.
- Provides information about resources and grief counseling.
202-647-1076 or email FLOAskSupportServices@state.gov
The Family Liaison Office (FLO) offers client services to all of the Foreign Affairs agencies. FLO does not have a mandate for particular duties in regard to deaths of Foreign Service officers or family members. However, FLO does have a concern for the welfare of the family of the deceased, and the welfare and morale of the community at post. To this end, FLO provides guidance to the Community Liaison Office Coordinators on how to respond to the family of the deceased, and how to support the affected community.