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Employment Opportunity in the Global Community Liaison Office

  • Program Specialist (Data Management), GS-301-09, is an Excepted Service, full-time, Schedule A, two-year limited appointment, with potential to be extended up to a maximum of five years; GS-09 is the full performance level for this position. This appointment is not in the Competitive Service.  The selected candidate will receive a two-year Non-Career term appointment with benefits, including Federal Employees’ Retirement System (FERS), Thrift Savings Plan (TSP), Federal Employee’s Group Life Insurance (FEGLI) and Federal Employees’ Health Benefits (FEHB).  The application deadline for this position is 11:59 p.m. ET, November 22, 2021.


This position is located at the Department of State in the Bureau of Global Talent Management’s Global Community Liaison Office (GTM/GCLO) in Washington, D.C.  The incumbent of this position is responsible for data management assistance in direct support of all the portfolios in GTM/GCLO to include gathering, evaluating, and improving processes and information exchange in support of GTM/GCLO’s client advocacy, programs, and services.  The incumbent also serves as back-up during the GTM/GCLO’s Data Management Officer’s absence and reports to the Division Chief.  This position is located in Washington, D.C. and may require some travel.  The application deadline for this position is 11:59 p.m. ET, Monday, November 22, 2021.

GCLO Program Specialist (Data Management), GTM/GCLO, GS-301-09 is an Excepted Service, full-time, Schedule A, two-year limited appointment, with potential to be extended up to a maximum of five years; GS-09 is the full performance level for this position.  This appointment is not in the Competitive Service.  The selected candidate will receive a two-year Non-Career term appointment with benefits, including Federal Employees’ Retirement System (FERS), Thrift Savings Plan (TSP), Federal Employee’s Group Life Insurance (FEGLI) and Federal Employees’ Health Benefits (FEHB).  After successfully performing the required duties in Washington, D.C., at the discretion of GTM/GCLO management, the incumbent may be eligible to serve in this position as a Domestic Employee Teleworking from Overseas (DETO), depending upon GTM/GCLO staffing, time zone, and other factors. 

The incumbent is a member of the GTM/GCLO Data Management team, which manages GTM/GCLO data and supports GTM/GCLO programs and initiatives through data collection and analysis. In addition to the primary subject area the successful candidate will be chosen to support, the incumbent will also be responsible for assisting team members in other areas as needed, manage the Family Member Employment Report, and will work on special projects as designated by the Office Director or Division Chiefs.  The incumbent reports to the Division Chief. The position may require occasional travel.  

GTM/GCLO was established in 1978 as the Family Liaison Office (FLO) to improve the quality of life of Foreign Service employees and their family members.  The office recently changed its name to Global Community Liaison Office (GTM/GCLO) and continues to assist both employees and family members in the areas of family member employment, education, crisis support, unaccompanied tours, and expeditious naturalization.  In addition, GTM/GCLO provides support to evacuees from overseas missions, is the functional office for the worldwide Community Liaison Office program, and organizes Washington, D.C., and overseas training workshops annually. GTM/GCLO produces a variety of publications and electronic media, and its staff participate in numerous presentations in Foreign Service Institute (FSI) courses, to other agency personnel, and to post communities overseas. Further information about GTM/GCLO is available via

GTM/GCLO not only serves employees and family members from the Department of State, but also fields questions and makes referrals for many agencies with personnel abroad including the U.S. Agency for International Development, the U.S. Foreign Commercial Service, the U.S. Department of Justice, and the U.S. Department of Homeland Security.

Key Requirements

  1. U.S. Citizenship.
  2. Ability to obtain and maintain a Top Secret security clearance.
  3. Conditions of Employment – E-Verify: Verification of Employment in the United States is required.
  4. Domestic or international travel required. 

 Major Duties

  1. Collects data and generates statistics to help GTM/GCLO develop and support an advocacy agenda.
  2. Analyzes administrative processes and/or agency programs as they relate to the GTM/GCLO agenda. 
  3. Communicates with colleagues, other offices, and bureaus to gather and analyze information about agency processes and programs.
  4. Performs program support work, such as planning, research, analysis, correspondence control, communication, and liaison.
  5. Serves as liaison with offices, bureaus, and organizations, both internal and external, that partner with the portfolio in providing services.
  6. Carries out special projects, facilitating open exchange of ideas, and collaboration among colleagues.

Qualifications (ranking factors)

The successful candidate must have:

    1. A minimum of two years of experience living in a Foreign Service embassy or consulate community abroad as an Eligible Family Member (EFM) or Member of Household (MOH). Please quantify your response. Additionally, please describe with specificity how this experience has equipped you with knowledge of factors affecting Foreign Service family members. 
    2. Demonstrated experience using Microsoft Office applications including Microsoft Excel and working knowledge of Microsoft Access. Please specify your understanding of reporting tools software and database management essentials.
    3. Demonstrated knowledge of current Internet-based technologies such as social media, WordPress, and mobile apps, and a working knowledge of collaborative software, including SharePoint. Please identify your knowledge and experience.
    4. Ability to create reports using graphics from raw data and ability to provide technical instruction and write procedure documents targeted to non-technical users. Demonstrated skill to write clearly and concisely on technical and non-technical matters. Provide specific examples.
    5. Demonstrated ability to handle multiple tasks under time constraints, prioritizing appropriately. Ability to interact with others and demonstrate good teamwork skills. Provide specific examples. 
    6. Ability to communicate and document work progress and make suggestions regarding procedures and outcomes. Please explain in detail your knowledge and experience.  

Availability is a key factor.

Mandatory COVID-19 Vaccination for Federal Employees

As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before appointment or onboarding with the Department of StateThe Department of State will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement. 

How to Apply

Interested individuals may submit one of the following:

  • Application for Employment as a Locally Employed Staff,
  • Family Member (DS-174), or
  • Federal resume (see important instructions for submitting a resume at the end of this announcement).

Note: there is no vacancy announcement number; please reference the position title: GTM/GCLO Program Specialist (Data Management)Global Community Liaison Office GS- 301-09.

In addition, each candidate must submit a supplemental statement that addresses each of the qualifications/ranking factors listed above. List each ranking factor and describe in detail how your experience (paid or unpaid), education, or special training aligns with each factor. The supplemental statement should include your name, an answer to the U.S. citizenship question, and the title and grade of the position for which you are applying.  Incomplete applications will not be considered.

Please note that because all GTM/GCLO positions are in the Excepted Service, neither past nor current federal or executive order eligibility is required.  However, applicants with government employment status or eligibilities should document this in the application to assist in determining the level of skills and abilities of each candidate.

Summary of Required Application Materials

You must include ALL of the following. If ANY item is missing or incomplete, your application cannot be considered:

  1. DS-174, Federal resume, or any other format that contains ALL of the required elements listed in paragraph 11 of this announcement. Note: these forms or formats can be found on the internet. The DS-174 should not be submitted via eForms. Please submit the DS-174 as an email attachment.
  2. Supplemental Statement addressing EACH of the Qualifications and Ranking Factors IN DETAIL. The supplemental statement should list each qualification/ranking factor and a brief summary of how the applicant meets each particular qualification. A cover letter should not be substituted for the supplemental statement.
  3. For Federal employees (including former employees and those in the Foreign Service Family Reserve Corp (FSFRC) or Intermittent No Work Scheduled (INWS):
    1. Most recent Performance Appraisal Report or Employee Evaluation Report (EER) (even if several years old), or, if one does not exist, Form DS-1812 or equivalent form from another agency; and
    2. Most recent SF-50 (even if several years old)
  4. For applicants without Federal employment experience, performance appraisals are optional.
  5. Veterans must demonstrate proof of eligibility by submitting their DD-214 (member copy 4)SF-15, and VA Letter (if applicable). 

Submitting a Resume

There is no specified resume format; however, applicants must provide certain information on their resumes to evaluate their qualifications and determine if the legal requirements for Federal employment have been met. If a resume format is used, it must contain the following information for the applicant to be considered for the position:

Personal and Education Information
  1. Full name, mailing address (with zip code), email, and day and evening phone numbers, including area code;
  2. Country of citizenship (U.S. citizenship required);
  3. Veteran’s preference (proof of eligibility is required);
  4. Highest Federal civilian grade held, including series, beginning, and ending dates;
  5. High school diploma or GED acquired, plus the name, city, and state of high school or educational institution; and
  6. Name and state of colleges and universities attended; major fields of study; type of any degrees received (if no degree, show total number of credits earned, and indicate whether they are in quarter or semester hours).
Work Experience and Other Qualifications

Applicants must provide information on their work experience, both paid and non-paid, that is related to the position for which they are applying, including:

  1. Job Title (series and grade if Federal employment);
  2. Duties and accomplishments;
  3. Employer’s name and address;
  4. Supervisor’s name and telephone number (indicate if we may contact your current supervisor);
  5. Starting and ending dates of employment (month/year);
  6. Hours worked per week;
  7. Salary;
  8. Any other qualifications, including: job-related training (title and date of course), skills (e.g. languages, typing speed, and computer software/hardware), current licenses, or honors, awards, and special accomplishments (e.g. honor societies, publications); and
  9. Date available.

Employment Eligibility Verification Program (E-Verify)

U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from Form I-9 (Employment Eligibility Verification) to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If an employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

Submitting Applications

Send applications to GTM/TS/EP by email to with the subject line “LAST NAME Program Specialist (Data Management) GS-301-09.” Include the applicant’s name in the title of any email attachments. Attach the required documents to the e-mail; do not send a picture of the documents or links to the Cloud. Application submissions and vacancy related questions should be submitted to

Applications must be received by 11:59 p.m. ETMonday, November 22, 2021

Evaluation Method

The determination of basic eligibility is based upon review of the federal application or resume and supplemental statement. It is imperative that the information provided be detailed to allow accurate evaluation of eligibility and background as they relate to the qualification requirements listed in the announcement.

Privacy Act Information

The Office of Personnel Management and other Federal agencies rate applicants for Federal jobs under the authority of sections 1104, 1302, 3301, 3304, 3320, 3361, 3393, and 3394 of title 5 of the United States Code. The information requested is needed to evaluate your qualifications. Other laws require inquiring about citizenship, military service, etc.


If you need a reasonable accommodation for any part of the application and hiring process, please submit your request through the GTM Next Employee Portal or notify the Office of Employee Relations, Disability/Reasonable Accommodations Division at  Requests for accommodation are considered on a case-by-case basis.

Please contacAna Kolodzinski, Division Chief, GTM/GCLO, at  

U.S. Department of State

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