This position is located at the Department of State in the Bureau of Global Talent Management’s Global Community Liaison Office (GTM/GCLO) in Washington, D.C. The incumbent of this position is responsible mainly for supporting one of a wide variety of GCLO programs and initiatives, e.g., family member employment and professional development, and data management. The application deadline for this position is 11:59 p.m. EDT, March 23, 2022. Note: More than one candidate may be selected.
Program Specialist, GTM/GCLO, GS-301-09 is an Excepted Service, full-time, Schedule A, two-year limited appointment, with potential to be extended up to a maximum of five years; GS-09 is the full performance level for this position. This appointment is not in the Competitive Service. The selected candidate will receive a two-year Non-Career term appointment with benefits, including Federal Employees’ Retirement System (FERS), Thrift Savings Plan (TSP), Federal Employee’s Group Life Insurance (FEGLI) and Federal Employees’ Health Benefits (FEHB). After successfully performing the required duties in Washington, D.C., at the discretion of GTM/GCLO management, the incumbent may be eligible to serve in this position as a Domestic Employee Teleworking from Overseas (DETO), depending upon GTM/GCLO staffing, time zone, and other factors.
The incumbent of this position is responsible mainly for supporting one of a wide variety of GCLO programs and initiatives, e.g., family member employment and professional development; and data management. In addition to the primary subject area the successful candidate will be chosen to support, the incumbent will also be responsible for assisting team members in other areas as needed and will work on special projects as designated by the Office Director or Division Chiefs. The incumbent reports to the Division Chief. The position may require occasional travel.
GCLO was established in 1978 as the Family Liaison Office (FLO) to improve the quality of life of Foreign Service employees and their family members. The office recently changed its name to Global Community Liaison Office (GTM/GCLO) and continues to assist both employees and family members in the areas of family member employment, education, crisis support, unaccompanied tours, and expeditious naturalization. In addition, GTM/GCLO provides support to evacuees from overseas missions, is the functional office for the worldwide Community Liaison Office program, and organizes Washington, D.C., and overseas training workshops annually. GTM/GCLO produces a variety of publications and electronic media, and its staff participate in numerous presentations in Foreign Service Institute (FSI) courses, to other agency personnel, and to post communities overseas. Further information about GTM/GCLO is available via www.state.gov/gclo.
GTM/GCLO not only serves employees and family members from the Department of State, but also fields questions and makes referrals for many agencies with personnel abroad including the U.S. Agency for International Development, the U.S. Foreign Commercial Service, the U.S. Department of Justice, and the U.S. Department of Homeland Security.
- U.S. Citizenship.
- Ability to obtain and maintain a Top Secret security clearance.
- Conditions of Employment – E-Verify: Verification of Employment in the United States is required.
- Domestic or international travel required.
- Collects data and generates statistics to help GTM/GCLO develop and support an advocacy agenda.
- Analyzes administrative processes and/or agency programs as they relate to the GTM/GCLO agenda.
- Communicates with colleagues, other offices, and bureaus to gather and analyze information about agency processes and programs.
- Performs program support work, such as planning, research, analysis, correspondence control, communication, and liaison.
- Serves as liaison with offices, bureaus, and organizations, both internal and external, that partner with the portfolio in providing services.
- Carries out special projects, facilitating open exchange of ideas, and collaboration among colleagues.
Qualifications (ranking factors)
The successful candidate must have:
- A minimum of two years of experience living in a Foreign Service embassy or consulate community abroad as an Eligible Family Member (EFM) or Member of Household (MOH). Please quantify your response. Additionally, please describe with specificity how this experience has equipped you with knowledge of factors affecting Foreign Service direct hires and family members.
- Demonstrated ability to provide excellence in customer experience and handling sensitive requests in a timely manner via email, phone, and in-person. Please identify your knowledge and experience with family member employment, customer service and information technology.
- Demonstrated experience using office technology such as Microsoft Office applications including Microsoft Excel, Access, and SharePoint. Please identify your knowledge and experience with reporting tools, database management, internet-based technologies such as social media, WordPress, and mobile apps, or collaborative software.
- Ability to provide technical instruction and write procedure documents targeted to internal and external clients. Demonstrated skill to write clearly and concisely on technical and non-technical matters; document work progress and recommend procedures and outcomes. Provide specific examples.
- Ability to create reports using graphics from raw data and ability to provide technical instruction and write procedure documents targeted to non-technical users. Demonstrated skill to write clearly and concisely on technical and non-technical matters. Provide specific examples.
- Demonstrated ability to handle multiple tasks under time constraints, prioritizing appropriately. Ability to interact with others and demonstrate good teamwork skills. Provide specific examples.
In addition to the six ranking factors above, you must be a U.S. Citizen as of the closing date of this announcement.
Availability is also a key factor.
How to Apply
Interested individuals may submit a federal resume (see important instructions for submitting a resume at the end of this announcement).
Note: there is no vacancy announcement number; please reference the position title: GTM/GCLO Program Specialist, Global Community Liaison Office GS-301-09.
In addition, each candidate must submit a supplemental statement that addresses each of the qualifications/ranking factors listed in the “Qualifications (Ranking Factors)” section. List each ranking factor and describe in detail how your experience (paid or unpaid), education, or special training aligns with each factor. The supplemental statement should include your name, an answer to the U.S. citizenship question, and the title and grade of the position for which you are applying. Incomplete applications will not be considered.
Please note that because all GTM/GCLO positions are in the Excepted Service, neither past nor current federal or executive order eligibility is required. However, applicants with government employment status or eligibilities should document this in the application to assist in determining the level of skills and abilities of each candidate.
Summary of Required Application Materials
You must include ALL of the following. If ANY item is missing or incomplete, your application cannot be considered:
- Federal resume, or any other format that contains ALL of the required elements listed in the “Employment Eligibility Verification Program (E-Verify)” section of this announcement. NOTE: these forms or formats can be found on the internet.
- Supplemental Statement addressing EACH of the Qualifications/Ranking Factors listed in the “Qualifications (Ranking Factors)” section IN DETAIL. The supplemental statement should list each qualification/ranking factor and a brief summary of how the applicant meets each particular qualification. A cover letter should not be substituted for the supplemental statement.
- For Federal employees, including former employees and those in the Foreign Service Family Reserve Corp (FSFRC) or Intermittent No Work Scheduled (INWS) status:
- Most recent Performance Appraisal Report or Employee Evaluation Report (EER) (even if several years old), or, if one does not exist, Form DS-1812 or equivalent form from another federal agency; and
- Most recent SF-50 (even if several years old)
- For applicants without Federal employment experience, performance appraisals are optional.
- Veterans must demonstrate proof of eligibility by submitting their DD-214 (member copy 4), SF-15, and VA Letter (if applicable).
Submitting a Resume
There is no specified resume format; however, applicants must provide certain information on their resumes to evaluate their qualifications and determine if the legal requirements for Federal employment have been met. If a resume format is used, it must contain the following information for the applicant to be considered for the position:
Personal and Education Information
- Full name, mailing address (with zip code), and day and evening phone numbers, including area code;
- Country of citizenship (U.S. citizenship required);
- Veteran’s preference (proof of eligibility required);
- Highest Federal civilian grade held, including series, beginning and ending dates;
- High school diploma or GED acquired, plus the name, city, and state of high school or educational institution; and
- Name and state of colleges and universities attended; major fields of study; type of any degrees received (if no degree, show total number of credits earned, and indicate whether they are in quarter or semester hours).
Work Experience and Other Qualifications
Applicants must provide information on their work experience, both paid and unpaid, that is related to the position for which they are applying, including:
- Job Title (series and grade if Federal employment);
- Duties and accomplishments;
- Employer’s name and address;
- Supervisor’s name and telephone number (indicate if we may contact your current supervisor);
- Start and end dates of employment (month/year);
- Hours worked per week;
- Any other qualifications, including: job-related training (title and date of course), skills (e.g. languages, typing speed, and computer software/hardware), current licenses, or honors, awards, and special accomplishments (e.g. honor societies, publications); and
- Date available.
Employment Eligibility Verification Program (E-Verify)
U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from Form I-9 (Employment Eligibility Verification) to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If an employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.
Send applications to GTM’s Office of Talent Services (GTM/TS) via GTMTSGCLO@state.gov with the subject line “LAST NAME GCLO Program Specialist GS-301-09.” Include the applicant’s name in the title of any email attachments (Last, First, Middle Initial). Attach the required documents to the e-mail; do not send a picture of the documents or links to the Cloud. Application submissions and vacancy related questions should be submitted to GTMTSGCLO@state.gov.
Applications must be received by 11:59 p.m. EDT, March 23, 2022.
The determination of basic eligibility is based upon review of the federal application or resume and supplemental statement. It is imperative that the information provided be detailed to allow accurate evaluation of eligibility and background as they relate to the qualification requirements listed in the announcement.
Privacy Act Information
The Office of Personnel Management and other Federal agencies rate applicants for Federal jobs under the authority of sections 1104, 1302, 3301, 3304, 3320, 3361, 3393, and 3394 of title 5 of the United States Code. The information requested is needed to evaluate your qualifications. Other laws require inquiring about citizenship, military service, etc.
If you need a reasonable accommodation for any part of the application and hiring process, please submit your request through the GTM Next Employee Portal or notify the Office of Employee Relations, Disability/Reasonable Accommodations Division at OAA@state.gov. Requests for accommodation are considered on a case-by-case basis.
Please contact Ana Kolodzinski, Division Chief, GTM/GCLO, at KolodzinskiAV@state.gov.