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  • This message is an announcement of a vacancy for a Training Specialist GS-11 located in the Bureau of Global Talent Management’s Global Community Liaison Office (GTM/GCLO), formerly named the Family Liaison Office (FLO).

  • Required application materials are listed in the “Summary of Required Application Materials” section.

  • Deadline for applications is 11:59 p.m. ET, May 31, 2022.

About the Position

This position is located at the Department of State in the Bureau of Global Talent Management’s Global Community Liaison Office (GTM/GCLO) in Washington, D.C. The incumbent reports to the Division Chief and is responsible for the design, development, maintenance, coordination, and evaluation of GTM/GCLO’s training materials and presentations.

The Training Specialist for the Global Community Liaison Office (GTM/GCLO), GS-1712-11 is an Excepted Service, full-time, Schedule A, two-year limited appointment, with potential to be extended up to a maximum of five years; GS-11 is the full performance level for this position. This appointment is not in the Competitive Service. The selected candidate will receive a two-year Non-Career term appointment with benefits, including Federal Employees Retirement System (FERS), Thrift Savings Plan (TSP), Federal Employees’ Group Life Insurance (FEGLI), and Federal Employees Health Benefits (FEHB). After successfully performing the required duties in Washington, D.C., and at the discretion of GTM/GCLO management and supervisor, the incumbent may be eligible to serve in this position as a Domestic Employee Teleworking from Overseas (DETO), depending upon GCLO staffing, time zone, and other factors.

About GCLO

The Global Community Liaison Office (GCLO) was established in 1978 as the Family Liaison Office (FLO) to improve the quality of life of FS employees and their family members. The office recently changed its name to Global Community Liaison Office (GTM/GCLO) and continues to assist both employees and family members in the areas of family member employment, education, crisis support, unaccompanied tours, and expeditious naturalization. GTM/GCLO also provides support to evacuees from overseas missions, is the functional office for the worldwide Community Liaison Office program, and organizes Washington, D.C., and overseas training workshops annually. GTM/GCLO produces a variety of publications and electronic media, and its staff participate in numerous presentations in Foreign Service Institute (FSI) courses, to other agency personnel, and to post communities overseas. Further information about GTM/GCLO is available via

GTM/GCLO not only serves employees and family members from the Department of State, but also fields questions and makes referrals for many agencies with personnel abroad including the U.S. Agency for International Development, the U.S. Foreign Commercial Service, the U.S. Department of Justice, and the U.S. Department of Homeland Security.

Key Requirements

  1. U.S. Citizenship.
  2. Ability to obtain and maintain a Top Secret security.
  3. Conditions of Employment – E-Verify: Verification of Employment in the United States is required.
  4. Domestic and/or international travel required.

 Major Duties

  1. Together with the Community Liaison Office (CLO) Program Officer, the Training Specialist is responsible for coordinating, designing, planning, directing, and evaluating CLO training. CLO training is conducted by GTM/GCLO staff and subject-matter experts and presenters from other Department offices, all of whom will receive guidance from the CLO Program Officer and the incumbent on appropriate design elements, as well as recommendations on presentation techniques.
  2. The incumbent assists with logistical aspects of CLO training and will present at some CLO training sessions. These sessions are usually held regionally, so some international travel will be required. The incumbent also manages all record-keeping aspects of GTM/GCLO briefings and outreach.
  3. The Training Specialist is also responsible for reviewing all GTM/GCLO presentations to ensure that the content and format is up-to-date, consistent, and complete. These are delivered to a variety of Foreign Service audiences. The incumbent will develop new content and delivery formats when necessary, using a variety of training design strategies and techniques, including new media. The incumbent formulates training outlines and determines instructional methods using knowledge of specified training needs and effectiveness. The incumbent maintains the GTM/GCLO briefing schedule. The incumbent will also be prepared to present for GTM/GCLO as needed.
  4. The incumbent researches, recommends, and implements innovative tools and techniques, including the use of new technology, multi-media, distance training, and interactive learning resources. The Training Specialist provides both creative and technical support to GTM/GCLO colleagues in the use of presentation, training, and outreach tools such as webinars, podcasts, and videos.
  5. The Training Specialist conducts regular training assessments and evaluations of GTM/GCLO training products, working to assure the quality of the overall training product. The incumbent is instrumental in approving course designs, the selection and approval of teaching methodologies and training materials, and the maintenance and/or adaptation or course content or format to meet the needs of the diverse and disperse target audiences.

Qualifications (ranking factors)

The successful candidate must have:

  1.  A minimum of three years of experience living in a Foreign Service community abroad as an Eligible Family Member (EFM) or Member of Household (MOH), and at least one year of experience working as a CLO Coordinator overseas. Please provide start and end dates for qualifying periods.
  2. Proven experience in designing adult training courses and briefings and the use of digital training techniques, including new media, for example Google Meet, WebEx and/or Zoom. Must have the ability to deliver adult training presentations. Please explain in detail your knowledge of adult training techniques.
  3. Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community. Please provide specific examples of instances where you have utilized these skills.
  4. Ability to write clearly and concisely on technical and non-technical matters and demonstrated experience using technology to create training materials. Please provide specific examples of instances where you have utilized these skills.
  5. Ability to manage competing priorities under time constraints, to address the most critical and pressing demands first. Experience working with diverse teams to execute programs and projects: and
  6. Demonstrated facility with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint; social media tools for professional purposes, such as LinkedIn and Facebook; and webinar tools, such as Teams, Webex, Google Meet, Zoom for Government and Slido. Please specify the applications with which you are familiar.

In addition to the six ranking factors indicated above, you must be a U.S. Citizen as of the closing date of this announcement.

Availability is also a key factor.

How to Apply

Interested individuals may submit the following:

  • Federal resume (see important instructions for submitting a resume at the end of this announcement).

Note: There is no vacancy announcement number. Please reference the position title: Training Specialist, Global Community Liaison Office GS – 1712-11.

In addition, each candidate must submit a supplemental statement that addresses each of the qualifications/ranking factors listed in the “Qualifications (Ranking Factors)” section. List each ranking factor and describe in detail how your experience (paid or unpaid), education, or special training aligns with each factor. The supplemental statement should include your name, an answer to the U.S. citizenship question, and the title and grade of the position for which you are applying. Incomplete applications will not be considered.

Please note that because all GTM/GCLO positions are in the Excepted Service, neither past nor current federal or executive order eligibility is required. However, if applicants have government employment status or eligibilities, it is helpful to document this in the application to assist in determining the level of skills and abilities of each candidate.

Summary of Required Application Materials

You must include ALL of the following. If ANY item is missing or incomplete, your application cannot be considered:

  1. Federal resume, or any other format that contains ALL of the required elements listed in the “Submitting a Resume” section of this announcement. NOTE: these forms or formats can be found on the internet.
  2. Supplemental Statement addressing EACH of the Qualifications/Ranking Factors listed in the “Qualifications (Ranking Factors)” section IN DETAIL. The supplemental statement should list each qualification/ranking factor and a brief summary of how the applicant meets each particular qualification. A cover letter should not be substituted for the supplemental statement.
  3. For Federal employees, including former employees and those in the Foreign Service Family Reserve Corp (FSFRC) or Intermittent No Work Scheduled (INWS) status:
    1. Most recent Performance Appraisal Report or Employee Evaluation Report (EER), (even if several years old) or, if one does not exist, Form DS-1812 or equivalent form from another federal agency; AND
    2. Most recent SF-50 (even if several years old).
  4. For applicants without Federal employment experience, performance appraisals are optional.
  5. Veterans must demonstrate proof of eligibility by submitting their DD-214 (member copy 4), SF-15, and VA Letter (if applicable).

Submitting a Resume

There is no specified resume format. Whatever format is used, applicants must list the information detailed below on their resumes to evaluate their qualifications and determine if the legal requirements for Federal employment have been met. If a resume format is used, it must contain the following information for the applicant to be considered for the position:

Personal and Education Information
  1. Full name, mailing address (with zip code), and day and evening phone numbers, including area code;
  2. Country of citizenship (U.S. citizenship required);
  3. Veteran’s preference (proof of eligibility is required);
  4. Highest Federal civilian grade held, including series, with beginning and ending dates;
  5. High school diploma or GED acquired, plus the name, city, and state of high school or educational institution; and
  6. Name and state of colleges and universities attended; major fields of study; type of any degrees received (if no degree, show total number of credits earned, and indicate whether they are in quarter or semester hours).
Work Experience and Other Qualifications

Applicants must provide the following information for all work experience, both paid and unpaid, relevant to the position for which they are applying, including:

  1. Job title (series and grade if Federal employment);
  2. Duties and accomplishments;
  3. Employer’s name and address;
  4. Supervisor’s name and telephone number (indicate if we may contact your current supervisor);
  5. Start and end dates of employment (month/year);
  6. Hours worked per week;
  7. Salary;
  8. Any other qualifications, including: job-related training (title and date of course), skills (e.g. languages, typing speed, and computer software/hardware), current licenses, or honors, awards, and special accomplishments (e.g. honor societies, publications); and
  9. Date available

Employment Eligibility Verification Program (E-Verify)

U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from Form I-9 (Employment Eligibility Verification) to data from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If an employee’s information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

Submitting Applications

Send applications to GTM’s Office of Talent Services (GTM/TS) via with the subject line “LAST NAME Training Specialist GS-1712-11.” Include the applicant’s name in the title of any email attachments (Last, First, Middle Initial). Attach the required documents to the e-mail; do not send a picture of the documents or links to the Cloud. Application submissions and vacancy related questions should be submitted to

Applications must be received by 11:59 p.m. ET, May 31, 2022.

Evaluation Method

The determination of basic eligibility is based upon review of the federal application or resume and supplemental statement. It is imperative that the information provided be detailed to allow accurate evaluation of eligibility and background as they relate to the qualification requirements listed in the announcement.

Privacy Act Information

The Office of Personnel Management and other Federal agencies rate applicants for Federal jobs under the authority of sections 1104, 1302, 3301, 3304, 3320, 3361, 3393, and 3394 of title 5 of the United States Code. The information requested is needed to evaluate your qualifications. Other laws require inquiring about citizenship, military service, etc.

Reasonable Accommodation

If you need a reasonable accommodation for any part of the application and hiring process, please submit your request through the GTM Next Employee Portal or email Requests for accommodation are considered on a case-by-case basis.


Please contact Ana Kolodzinski, Division Chief, GTM/GCLO:

U.S. Department of State

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