CLO Program

Community Liaison Office (CLO) Program

For more than 30 years, the Community Liaison Office (CLO) program has provided support to U.S. government employees and family members who are assigned to American embassies and consulates abroad. FLO extends its services to overseas communities through the management of the CLO program at more than 200 missions worldwide, including several unaccompanied posts. The CLO Coordinator position, also known as CLO, is occupied by a U.S. citizen spouse of a direct-hire employee assigned to post. The CLO requires a Top Secret security clearance.

The CLO is among the first points of contact for newly assigned or arriving employees and family members, and provides pre-arrival information, orientation, and assistance with settling in at post. CLOs identify the needs of their communities and respond with effective programming, information, resources, and referrals. They serve as advocates for employees and family members, advise post management on quality of life issues, and recommend solutions and family-friendly post policies.

Their liaison duties are defined in the following eight areas of responsibility:

  • Communication and Outreach
  • Crisis Management and Security
  • Education 
  • Employment 
  • Events Planning
  • Guidance and Referral
  • Liaison with Mission and Community
  • Welcoming, Orientation, and Departures

The CLO program is charged with building community spirit and enhancing morale at post. CLOs do not have official funding for morale/recreational events or programs and rely on self-supporting events or fundraising activities. CLOs depend on the volunteer efforts of employees and family members to share their time and their talents to address community needs.

CLO Confidentiality Policy

What is said in private by any individual shall be held in strictest confidence unless there is danger to the individual, others, or to the interests of the United States Mission. By law, child abuse must be reported. According to 3 FAM 1815, any person who suspects an employee is involved in domestic violence should report this information to the Family Advocacy Officer (FAO) at post. Department of State policy requires supervisors and any responsible Department officials who become aware of an allegation of discriminatory or sexual harassment to report it to the Office of Civil Rights (S/OCR) for action. (3 FAM 1525 and 3 FAM 1526). In no other cases will the CLO Coordinator repeat what is said by another person without permission of the individual or unless otherwise required by law.

Family Liaison Office

FLO provides training, resources, guidance, and support to the worldwide CLO program and the CLO Coordinator to support employees and family members overseas. Learn more about CLO responsibilities.

 

Information provided by the Family Liaison Office.
Contact the Family Liaison Office