Office of the Ombudsman

Date: 04/22/2013 Description: Office of the Ombudsman logo; olive branch image - State Dept Image What is the Office of the Ombudsman?

The Department of State Office of the Ombudsman, Workplace Conflict Prevention and Resolution Center (wCPRc) handles workplace conflicts that are not currently in a formal process and helps employees identify mutually satisfactory solutions. The Department of State is a complex and far flung organization with many employees spread over 200 countries, 178 Embassies, 86 Consulates and 9 Missions. We state routinely that people are our most important asset; however there are times for nearly all of us when we need assistance or relief to solve difficulties in our work lives. When these problems defy easy categorization as potential grievances, EEO issues, or IG matters, that is precisely when you should call on the Ombudsman.


Independence: The Ombudsman is independent in structure, function, and appearance to the highest degree possible within the organization.

Neutrality and Impartiality: The Ombudsman, as a designated neutral, remains unaligned and impartial. The Ombudsman does not engage in any situation which could create a conflict of interest.

Confidentiality: The Ombudsman holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

Informality: The Ombudsman, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.